Privacy Policy

Last Updated: January 1, 2025

Rootropics ("we," "our," or "us") operates the website rootropics.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, phone number, message content)
• Subscribe to our email newsletter (email address)
• Place an order in our shop (name, email, shipping address, payment information)
• Contact us by phone or email

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected through cookies and similar tracking technologies. See our Cookie section below for more details.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send related communications
• Respond to your questions, comments, and requests
• Send our monthly newsletter and gardening guides (only if you've opted in)
• Analyze how our website is used to improve its content and functionality
• Protect against fraud and ensure the security of our site and customers
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use:

• Essential cookies: Required for the website to function (shopping cart, session management)
• Analytics cookies: Help us understand how visitors use the site (Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website, particularly the shopping cart.

Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Analytics: Website traffic analysis. Data is anonymized where possible. Google Privacy Policy
• Payment processors: Payment information is processed securely by our payment provider and is never stored on our servers
• Email service provider: Used to send newsletters and transactional emails. Governed by their own privacy policy

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for seven years as required by tax law. Newsletter subscriptions are maintained until you unsubscribe.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to certain legal exceptions)
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send

To exercise any of these rights, contact us at contact@rootropics.online or (203) 719-5617.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our site uses SSL encryption (HTTPS) for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Mail: Rootropics, 3985 Asylum Avenue, Stamford, Connecticut 06905
• Phone: (203) 719-5617
• Email: contact@rootropics.online